Pennine Outdoor Leisure

Customer testimonials

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14th February 2018, 11:22 AM
Farnborough, Hants
We would like to thank Nick & Julie for the excellent service we received when picking up our brand new Pathfinder.

On our arrival we were greeted by Julie, who had all our paperwork ready and took us over to the workshop, where Nick greeted us and showed us over every aspect of the Pathfinder.

He was very thorough with the handover, demonstrating how open up the Pathfinder and how to install the cabinets, sleeping areas, electrics and plumbing.

He answered every query we had and then guided us through how to put everything back in place.

Nothing was too much trouble and every query we had was answered.

During this time Julie kept us supplied with cups of coffee, which were much appreciated, as the weather was freezing.

Once everything was back in place, we just hitched up and were on our way home.


8th February 2018, 8:21 PM
Person
Human race
Derby
8 Feb 2018
Just been up to Pennine today to collect our pre owned Pennine Quartz 4. Embarrassed to say we were up there for 2.5 hours and failed to get the names of the lady and gentleman who dealt with us, other that to say we had 10/10 service, knowledge and professionalism second to none. Thank you very much for your help and patience, looking forward to many happy days in our Pennine.

30th January 2018, 6:55 PM
Penine Pathfinder 2018
Mr
Warrington
Myself and Neil have just purchased our fourth Pennine Folding Camper. We have replaced our 2004 Pathfinder with a brand new 2018 model. What can I say we are both delighted.

The unit was picked up last weekend following a consultation with Julie specifying the unit to our exact requirements which included gas heating and gas and electric hot water. Nothing has been too much trouble and even better we have been able to receive the completed unit last weekend.

The changes to the specification that Pennine have made improving the Folding Camper have been well received and you can see major improvements that are now built in to the units. Well done Pennine.

Most impressive is the new canvas and the fix for the curtain rails!

We cannot wait to get the unit out in a few weeks time and get our 2018 season underway.

Thanks for all your help and we could not recommend Pennine and their customer service enough.

Thanks, Aland and Neil

6th September 2017, 4:25 PM
John
Saint-Saturnin, Cher, France
Ordered 4 x grab handles for our 26yr old Conway Cardinal Clubman (I broke one moving camper...and the rest proved to be fragile also). Order confirmed 4th Sept and delivered in France on 6th Sept! Perfect fit following an excellent delivery. Quite remarkable service (3.5 hr round trip to nearest caravan service place here - and they will not have this part - judging from previous visit there). Keep up the good work!

9th August 2017, 10:17 PM
Nick Brown
Owner
Solihull
Sorry this is a bit late but just wished to thank you for the very quick delivery of the LED Fog Light, Locker Hinges and Isabella Repair Kit.

Replacing the fog light was fun , but all went OK in the end. I’m now an expert of course ! The repair kit seems to have done the job on the roof, when tested with a few watering cans of water.

It was very good of you despatch just prior to your shutdown period.

As an aside I would also just like to share with you that my wife and I never cease to be astounded at the large amount of interest in our Countryman whilst we are on the European mainland.

During our trip this year during late May and June 2017, from the start in France to the end point in Croatia, we must have given folk from France, Belgium, Germany, Austria, Slovenia and Croatia the “Countryman tour”. This is not counting the odd passing Swede, Dane, Dutch family and 1 New Zealander.

They all seemed highly impressed with the layout, build quality etc. Not many of them had seen the luxury, but simplicity of our 2011 Countryman folding camper.

You are obviously doing something right.

30th July 2017, 2:45 PM
derek and wendy
after travelling from the south of England to the factory for a modification on our 2 year old crusader, we have nothing but praise for the service we received from Nick, who carried out the work in a professional and friendly manner. The banter we had with both Nick and Julie made our long journey a pleasure and to look around the factory a bonus. Well done Pennine

15th July 2017, 6:23 PM
Paul
Essex
After using a countryman for a couple of years, and enjoying it very much, a great little unit, It fulfilled all our needs, easy to put up very comfortable. couldn't have been happier with it. But this year we decided to upgrade our unit to the pathfinder, of which we are very pleased with, great build quality as with all the Pennine models. The Pathfinder actually saves time in set up time as we no longer need to set up a separate toilet tent and we use air porch as an awning which is so quick and easy to put we have more time on day one to enjoy.
Only one small problem with pathfinder is there is no way to attach the tv ariel and mast as the bed covers the a frame where the jockey wheel is. This was our usual way of securing our tv ariel mast and I cant seem to find a commercial product to address this little problem. I made my own Bracket to support our tv mast utilising the cover buttons on the side. This works very well. But all in all we are 100% happy with our unit..

3rd July 2017, 12:01 PM
Epsom
I'm writing to put in print that the service I've received from Pennine has been of the very highest order.
On our first day of a months touring severe winds caused serious damage to the frame. 2 days after our call for help a replacement was received & installed.
Action speaks louder than words.
Pennine are the epitome of true par excellence service

5th June 2017, 8:47 PM
Paul & Sue
Liverpool
After many camping trips in tents over the years, we decided to get something with a little more comfort. We looked at lots of different options, but the Pathfinder seemed to tick all of the boxes for us. We went to Accrington to view a unit. We spoke to Julie and Nick who were extremely helpful, and very knowledgeable about their product, they were very also very friendly. We took delivery of our unit in November 2016. Since then we have used it quite a lot for weekends away using the airporch, this is great for short stops, and for longer trips the large awning gives a great living area for the family to spread out. We have found that the unit is easy to set up, the living space is great, and having the beds permanently set up is fantatastic.
The Pathfinder is a great unit to live with, and we are sorry we didn't get one sooner. We can highly recommend this product.
The staff at Pennine were all fantastic, nothing too much trouble, polite and friendly. No being pushed into any purchases, everything just explained thoroughly. What a pleasure. Thank you.

30th May 2017, 1:04 PM
Tunbridge Wells
I purchased my new Conway Countryman Folding Camper from Pennine Leisure in March 2017. The entire process from placing the order to taking delivery of my camper was seamless. The professionalism of the Pennine Leisure staff throughout made the entire process stress free.

When I collected my camper the salesman spent two hours showing me the process of erecting and packing way. Every aspect of the
electrical system, plumbing and hitching the camper to my car was explained in great detail and continued until I was entirely happy.

From collecting my camper in March until writing this review in May we have had four great short holidays in various locations across Southern England.

Because everything is already packed in the camper the whole experience of preparing to travel to campsites is greatly improved compared to the packing and preparation needed when we used our tent.

I must compliment Pennine Leisure for the quality of their after sales service. Unlike many companies Pennines Customer Service does not end once your money is in their bank account.

I have contacted Pennine Leisure on a few occasions since taking delivery and on each and every occasion their knowledgeable and courteous staff have always responded quickly to my requests for information or details of additional products available.

Pennines Folding Campers are built in Great Britain and both the product and the staff uphold the very best qualities that say "Made in Great Britain"

In conclusion, making a substantial purchase is never without risk but i have never had any reason to be concerned about my dealings with Pennine Leisure.

I highly recommend Pennine Leisure.

Bob Hook
Kent.

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